Client Service Agreement

Welcome to Lisa Carse Holistic, (ABN 36 726 612 717).

This document provides important information about the services you will receive at Lisa Carse Holistic, including our approach to treatment, our business practices, fees, and other information relating to confidentiality. 

NATURE OF SERVICES PROVIDED

Nature of Services

 Before commencing treatment, Lisa Carse will discuss the proposed treatment approach with you and ensure you understand and consent to the treatment plan before commencing.

Scope of Practice

Lisa Carse, will only provide services within her professional capabilities, competence and role as a private provider of Massage Therapy, Integrative Bodywork, Reiki, Teaching of; Usui Reiki, Yin Yoga, Mindfulness Meditation, Holistic and Mindfulness Coaching and Holistic Mentoring. If treatment needs are identified outside of this scope, Lisa Carse will endeavour to assist you in identifying alternative suitable providers.

Service Type – Massage Therapy

I understand that Massage Therapists are not qualified to diagnose or treat illness or disease or to perform thrust manipulation. Massage does not take the place of medical treatment where needed. I know I will need to consult my doctor or medical practitioner if I have any doubts or questions. If I experience pain or discomfort during the treatment, I will immediately inform my therapist so that pressure/strokes/heat can be adjusted to my comfort level. I understand that Remedial Therapy involves deep soft-tissue work, and, depending on the severity of the problem, it is normal to feel some muscle soreness and tenderness within the days following the treatment.

Service Type – Reiki

I understand Reiki Practitioners are not qualified to diagnose or treat illness or disease. Reiki does not take the place of medical treatment where needed. I know I will need to consult my doctor or medical practitioner if I have any doubts or questions. I will immediately inform my practitioner if I experience pain or discomfort during the treatment. Reiki treatment may include the practitioner placing hands on or above my body. Hands may hover above but will not be placed on the breasts, genital area, or buttocks.

If receiving Reiki mentoring to support my Reiki training, I take full responsibility for my decision and do not hold Lisa Carse responsible for this decision. I understand that the techniques and methods shared or used within these sessions are not to be used in place of traditional medical methods or as a substitute for medical advice, diagnosis or treatment, including but not limited to psychological therapies.

Service Type – Meditation

I agree that the information I have provided to Lisa Carse is true and correct. I know I will need to consult my doctor or medical practitioner if I have any doubts or questions.

Service Type – Coaching/ Mentoring (in-person or online)

Lisa Carse is a certified Life Coach with Wild Success©. As a qualified coach and mentor, she is dedicated to assisting and supporting people in positively changing their lives.

You must be a female, 18 years or older. If you have a known mental or physical health condition, you must be in the care of a medical health professional before you will be seen by Lisa Carse.

The advice and information offered in your session are based exclusively on the impressions and experiences of Lisa Carse. She makes no promises regarding the accuracy, relevance and quality of the information and the methods used in her work. She is not a medical or health practitioner. She offers her clients a holistic perspective to aid them in their self-healing and self-empowerment. There are currently no known side effects or detrimental results when energy-oriented treatments are properly administered by a qualified, experienced practitioner. As a Client, you understand that you should never use information provided by Lisa Carse in any way that contradicts, conflicts, or opposes a course of treatment or plan of action recommended by a primary professional provider such as your licensed medical doctor or other. If you ever perceive or feel that information given by Lisa Carse opposes a primary professional provider’s treatment plan or recommendations, you are strongly advised to follow the advice and instructions of your primary professional provider. If you have any concerns or feel that you do not fully understand the implications of a particular course of action in your situation, you are advised to consult your primary professional adviser before taking action.

It is a condition of working with Lisa Carse that you exercise your own personal authority. Your choice to act on any of the information provided in the session is solely your responsibility. By signing this disclaimer, you confirm your understanding that Lisa Carse does not claim to heal or treat your physical, mental or psychological conditions. She offers education, physical modalities, health and spiritual guidance to allow people the opportunity to experience and access their optimal selves.

You must not be under the influence of alcohol or drugs when participating in the session, and you must disclose any mental health issues that may impact the ability to safely work holistically with you prior to the commencement of the session. This includes but is not limited to disclosure of any medical, psychological or personality disorders, such as schizophrenia, bipolar disorder or any other diagnosed psychological condition. You must be in a clear and balanced state of mind to participate in this work. The work of Lisa Carse is not  a medical technique and does not replace the need for medical care.

If you have any questions, please discuss them with Lisa Carse before signing this disclaimer.

The information you provide as a Client is confidential and will not be disclosed to any third party at any stage unless required by law or for the specific purpose that is consented to below.

Service Type – Online

Lisa Carse Holistic offers services online is done using Zoom, an online video conference platform. Upon booking this option, you will be sent details on where to join the online meeting at the scheduled time. You must have downloaded the software before the call to ensure your appointment time is not impacted. Appointments will not be extended to allow time for software installation if not done prior.

APPOINTMENTS AND FEES

Professional Fees

A current schedule of fees is available on our website. All prices are listed in Australian dollars (AUD). You are responsible for paying prior to the session by direct transfer payment. Prices and treatments are subject to change without prior notice.

Account Details
Lisa Carse
BSB: 014-739
Account Number: 1539-41207 

Missed/Late/Cancelled Appointments

Providing at least 24 hours’ notice to cancel an appointment helps us to keep your session costs down, maximises our availability to clients and minimises lost appointment time. Any appointments missed or rescheduled with less than 6 hours notice will incur 50% of the total fee, which you must pay before your next scheduled appointment or within seven business days.

If you are late for an appointment, your session time may be less than the scheduled duration. Please note you will need to pay the total amount in these circumstances.  

If you provide us with a mobile number or email address, a reminder text message will be sent 48 hours before your appointment. This is a courtesy reminder only. If you did not receive a reminder message and missed your appointment, you still need to pay the late/missed appointment fee. If ever in doubt, please telephone to confirm an appointment.

Rescheduling of Appointments by Practitioner

If Lisa cannot attend the scheduled appointment, she will contact you to advise with as much notice as possible. If the circumstances prevent her from offering an opportunity to reschedule immediately, she will endeavour to rectify this as soon as possible, given the circumstances.

Frequency of Appointments

The number and frequency of appointments will be discussed with you by Lisa Carse. This will be based on her professional opinion once she has had an opportunity to understand your treatment needs and goals. In many circumstances, predicting a person’s response to treatment and the number of sessions they may require can be difficult. Your practitioner will discuss this with you before commencing treatment.

CONFIDENTIALITY, PRIVACY AND RECORD MANAGEMENT

Confidentiality and Privacy

Your treatment with Lisa Carse Holistic is confidential and private. This means we will not disclose the information you provide to us to third parties unless you consent for us to do so. It is important to note that there are limits to confidentiality in exceptional circumstances, including when there is a risk to you or others or if we are responding to a subpoena or warrant. Lisa Carse will discuss this with you during your first appointment and answer any questions you might have. More details can be found on our website’s privacy policy. 

Client Record Management

Lisa Carse will create and keep a Health Record for you, which will record all relevant information relating to the treatment provided to you. Your health records are managed and protected under state and federal laws. Health records are legally required to be stored for several years following the conclusion of your treatment with us. You can also request access to a copy of your Health Record. Please discuss this with your practitioner should you wish to do this at any time.

BOOKING AN APPOINTMENT

This agreement will be emailed to clients before their first appointment to sign and indicate that all information is read, understood and accepted. 

REIKI COURSES

Booking a Reiki Course

Once a student registers their name for their selected Reiki training course in the booking system, a welcome email and student intake form will be emailed to the student. The student intake form allows a student to indicate if a full payment or two-part payment method is preferred. 

Reiki Course Fees

You will be emailed an invoice once your student intake form is received. As only a limited number of spaces are offered for each course date, a 50% non-refundable deposit is required to secure your spot in the course. This deposit is payable on receipt of the invoice. Balance due seven days before course commencement.

CANCELLATION/REFUND POLICY

The 50% deposit required to secure your place in the course is non-refundable.

If you cancel your booking before the course commences, the following terms apply:

Cancellations made eight or more days before commencement: You will be entitled to a refund for the total amount of all monies paid in excess of the non-refundable deposit.

Cancellations made between 48 hours and seven days before commencement: You will be entitled to a refund for 25% of the total course fee, where your course fee has been paid in full.

Cancellations made within 48 hours of commencement: You will be entitled to a refund for 10% of the total course fee, where your course fee has been paid in full.

If you have questions about this policy’s details, you should call Lisa directly to discuss further.

RESCHEDULING OF COURSES BY REIKI MASTER/TEACHER

If Lisa cannot attend the scheduled course day or a pre-booked follow-up session, she will contact you to advise with as much notice as possible. If the circumstances prevent her from offering an opportunity to reschedule immediately, she will endeavour to rectify this as soon as possible, given the circumstances.

CONTACT US

If you have any questions or concerns about the information outlined above, please get in touch with us at info@lisacarseholistic.com.au